Biofast is a Registered NDIS Provider. We supply wound care, continence, personal care and daily living products to NDIS participants across Australia, from our Melbourne warehouse in Keysborough.
- Provider: Biofast Pty Ltd
- NDIS Commission Registration ID: 4-KYCFFJS (registered to June 2028)
- ABN: 59 663 925 031
- Same-day dispatch on orders before 2pm
How is your plan managed?
Self-managed
- Shop online and pay by card or PayPal as normal.
- Your tax invoice is emailed straight away.
- Claim it back through the my NDIS app or portal.
Plan-managed
- Add items to your cart and go to checkout.
- Choose "Invoice my NDIS plan manager or aged care provider" as the payment method.
- Enter your NDIS number and your plan manager's email.
- We send the invoice to your plan manager and dispatch once it's approved.
Agency-managed (NDIA-managed)
- Add items to your cart and go to checkout.
- Choose "NDIS – Agency-managed (we claim from the NDIA)" as the payment method.
- Enter your NDIS number, date of birth and plan dates.
- We check your funding, dispatch your order, then claim payment from the NDIA through the provider portal.
Not sure how your plan is managed? Check your plan, ask your support coordinator, or call us on 03 8905 4449.
What can I buy with my NDIS funding?
Many everyday disability-related items come from your Consumables budget, including continence products, wound care and low-cost assistive technology under $1,500. Some items need written advice from a health professional first. What's covered depends on your own plan, so check with your plan manager or support coordinator if you're unsure.
Shop: Continence · Wound Care · Personal Care · Mobility & Care · Aged Care Supplies
Plan managers and support coordinators
Order for several participants from one account, set up repeat deliveries, and get itemised quotes within one business day. Contact us to open an account.
Need help?
Our Melbourne team can take your order over the phone, prepare a quote for your plan manager, or set up regular deliveries.
- Phone: 03 8905 4449 (Mon–Fri 9am–6pm, Sat 10am–3pm)
- Email: info@biofast.com.au
FAQs
Do I need to pay upfront?
Only if you self-manage. Plan-managed and agency-managed orders are invoiced to your plan manager or claimed from the NDIA.
How long does a plan-managed order take?
We dispatch as soon as your plan manager approves the invoice, usually within 1–3 business days.
Can my carer or support worker order for me?
Yes. Add their contact details at checkout and we'll keep them in the loop.
Can I get regular deliveries?
Yes. Call or email us and we'll set up a monthly order.
Funding for any product depends on the participant's NDIS plan and NDIS requirements.