Returns and Refund Policy
We are not required to provide a refund or replacement simply because you changed your mind. However, at management at discretion, you can choose a refund or exchange if an item has a major problem. This is when the item:
- has a problem that would have stopped someone from buying the item if they had known about it
- is unsafe
- is significantly different from the sample or description
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed
Alternatively, you can choose to keep the item and we will compensate you for any drop in value. If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement. Please keep your proof of purchase — e.g. your receipt.
Delivery and Shipping Policy
Subject to this Agreement, goods will be supplied as shown on your order confirmation, which will be provided to you by email.
We supply and ship all our products Australia Wide only.
All orders are dispatched within 1-2 days. We use a range of couriers for all items. As a general guide, deliveries to major cities and towns can arrive 1 or 3 business day (if ordered before 3pm) whilst it could take up to 7-30 days for more remote areas.
Delivery times are indicative only and we do not accept any liability for failure to meet the scheduled delivery times or any inconvenience caused.
Receiving the Delivery:
Deliveries will require a signature to verify the delivery. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. Usually if delivery cannot be made, Australia Post and couriers will leave a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If delivery cannot be made you will be responsible for any delivery fees incurred even though you may not receive the item, so please ensure someone is available to sign.
Authority to Leave Goods Consent (ATL)
You may provide your consent for us to leave goods unattended and without a signature at the nominated delivery address.
By providing this consent you acknowledge and agree that, once the courier has left the goods at the delivery address, the complete order has been received.
Biofast and our couriers do not accept responsibility for any loss or damage which results from the A.T.L. delivery method.
We will use our best endeavours to meet stated timeframes for delivery, however, from time to time particularly during busy periods, our shipping service providers may suffer delays beyond our control. Please allow up to 30 days for delivery.